RETURNS AND REFUND

All products are subjected to a 30 day return, refund and exchange policy. To be eligible for a return and refund, the item must be in the original packaging, unused and in the same condition when received. A receipt is also required as proof of purchase.

Once the return application is received and the product is inspected, seamusician.com will notify you via email whether the product is approved or rejected for a return and refund. If approved, the refund will processed and the money will be automatically transferred to your bank account or credit card.

If the product is not in its original condition, damaged or has missing parts that are external to seamusician.com; it will not be accepted for a return and refund.

These products are exempted from being returned and refunded :

  1. Straps
  2. Maintenance Goods 
  3. Strings
  4. Drumsticks
  5. Drum Skins
  6. Drum Accessories
  7. Gift Cards
  8. Sales Items 

If your refund was not received within a week; please first check your bank account. Contact your credit card company, as it may take some time before your refund is processed and posted. Contact your bank, if there is a delay in the processing of your refund. If you have completed all these and still have received your refund, please email us at sales@zosomusic.com.my 

 

EXCHANGES
seamusician.com will only replace or exchange items if they are defective or damaged. If you need to exchange an item for the same item, please email us at sales@zosomusic.com.my and mail your item to:
ZOSO MUSIC SDN BHD, JT BUILDING, LOT 1573, BLOCK 46, OFF 7 1/2 MILES, JALAN PENRISSEN KUCHING CENTRAL LAND DISTRICT 93250 KUCHING SARAWAK MALAYSIA

 

GIFTS
If your item was marked as a gift when purchased, you will receive a gift credit for the value of your return. Once the item is returned, a gift certificate will be sent to you via email.

If the item was not marked as a gift when purchased or it was given as gift to you, the refund will be sent to the gift giver.

 

SHIPPING
To return the product, please mail it to: ZOSO MUSIC SDN BHD, JT BUILDING, LOT 1573, BLOCK 46, OFF 7 1/2 MILES, JALAN PENRISSEN KUCHING CENTRAL LAND DISTRICT 93250 KUCHING SARAWAK MALAYSIA

 

seamusician.com WILL NOT BE RESPONSIBLE for the shipping costs of returning a product. Shipping costs are non-refundable. If you are receiving a refund for the purchased item, the cost of return shipping will be deducted from your refund.

The time taken for your exchange product to reach you is dependent on your destination.

If you are shipping an item over RM75.00, we advise you to select a traceable shipping service as well as shipping insurance. We do not make any guarantees we will receive the product for return, refund and exchange.